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Meet Billi – Your AI Assistant in Billova

Managing billing tasks, customer communication, and document automation can be time-consuming. That’s why Billova includes a built-in AI assistant: Billi.

Billi is here to help you navigate the platform, answer your questions, and save time so you can focus on what matters most: growing your business.

Billi is only available for users subscribed to the C-Business Plan.

What Is Billi and How Can It Help?

Billi is a built-in AI support assistant available directly in Billova. It can:

  • Answer your questions about how the app works

  • Guide you through setup steps or advanced features

  • Help you troubleshoot common issues

  • Recommend help articles automatically

  • Save you time without needing to wait for human support

Whether you're configuring VAT settings, adjusting document formats, or managing invoices, Billi is ready to assist 24/7.

Billi Speaks 13 European Languages

Billi is trained to respond in your preferred language. Just type your question naturally, and it will answer in the same language.

It currently supports the following 13 European languages:

  1. Czech

  2. Danish

  3. Dutch

  4. English

  5. Finnish

  6. French

  7. German

  8. Italian

  9. Polish

  10. Portuguese

  11. Spanish

  12. Swedish

  13. Turkish

Example: Ask "How do I activate automatic invoicing?" or "Comment personnaliser mes factures ?" Billi will reply in the same language.

How to Use Billi

  1. Open Billova in your Shopify admin

  2. Click the Help button (bottom-right corner)

  3. Start typing your question

  4. Billi will provide instant answers and helpful links

 

Still need help? Just say: “I want to talk to a human” and a member of our support team will take over the conversation

 

With Billi, you don’t have to waste time searching or waiting for answers. Whether you're just getting started or managing hundreds of invoices, Billi brings the power of AI directly into your billing workflow with the added bonus of multilingual support.

And if you're ever not satisfied or need further help, you can simply type “I want to talk to a human”, and someone from our support team will respond directly.